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Meet the ‘Tween Waters Management Team

Sanibel Captiva Management Team

I’ve had the opportunity to spend quite a bit of time with the ‘Tween Waters Island Resort & Spa management now, and have learned a different side to the hotel experience. When many of you visit the resort, you see hard working individuals riding golf carts, cleaning rooms, serving meals and drinks and spraying down surfaces, and I’ve come to appreciate each and every working piece and person to a resort. But when many of you don’t see the management side of hotel.

Meet General Manager Brett Gooch. Not only does he manage two little girls at home, but he’s also managing things at a huge 138-room resort. Oh wait, make that two 130+ room resorts (he’s also the GM at West Wind Inn). Did you know that Brett personally addresses TripAdvisor reviews? Anyone who has worked in customer service knows how difficult a disgruntled customer can be, and Brett handles it with grace and patience.

Meet President, Doug Babcock. From beach cams, to new furniture and equipment, to marketing and those discounts you receive on your stays, Doug is heading the charge on my financial and marketing ends. He’s also the General Manager of the sister vacation rental company and president of the overall Sanibel Captiva Beach Resort company. But did you know when first started, in order to get an understanding of all aspects of the resort, he did everything from take out garbage to work in the kitchen? He installed Christmas lights, did beach duty and even parking duty. Talk about involved!

Lastly, I’d like you to meet the man, the myth, the legend, Tony Lapi. Most long-time guests have met and seen Tony Lapi around the resort. This CEO of a major island resort is often found painting, fixing, installing and riding around on a tractor. He’s also been known to carry luggage to rooms, park cars, greet guests, and install renovations. Somehow, he finds time to be a generous and caring human being known to hang out at the Crow’s Nest for a drink, donate to the United Way and fight water quality issues. And did I mention he has a marshmallow gun for holiday events?

What I took away from meeting with the management of ‘Tween Waters was that no matter you position or how much you make, how long you’ve been with the organization or what else is going on in your life, the people who own and work for the resort care. They care about making a difference and truly proving their mission statement: to deliver a warm, friendly and memorable island resort experience that provides value to all our guests resulting in a desire to return. So on your next vacation, if you notice one of these friendly faces, be sure to say hello to the management team.

(Photo Left to Right: Brett Gooch, Doug Babcock, Tony Lapi and Rick Boyd)

 

 

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One fish, two fish … catch some, we wish

photo 1 (1)Ask any world-class athlete – LeBron James comes immediately to mind – and he or she will tell you it’s all about the hardware. Problem is, I’m not a close friend of LeBron James.

Or any other world-class athletes, for that matter.

So with neither the Cleveland hoops deity nor any of his high-tax bracket peeps as backup, it was left solely to my 8-year-old son – Ryan – and I to pursue a trophy that would instantly elevate our family to mandatory financial advisor status.

In this case, that meant either the “Most Caught” or “Biggest Caught” prizes at the annual Tween Waters Inn family fishing tournament, which took place earlier this month in the waters on both the gulf and bay sides of the resort.

OK, truth told, the perks of winning weren’t exactly life-changing in nature.

Rather than a vacation home in the Keys, it was a foot-high trophy with a generic nameplate.

Rather than a phone call from the president, it was a quick snapshot along resort GM Tony Lapi.

photo 3 (1)But it wasn’t a total loss. There was ice cream and popcorn.

And as it turns out, the few hours spent aimlessly tossing a line from a scalding splinter-laden dock while trying to keep live shrimp from boiling in a bucket has some benefits beyond economic ascension.

Though whatever critters were in the water decided to dine elsewhere – a total of 71 were caught, in fact, but none by us – the chance to simply sit with my boy without being interrupted by pesky fish yielded memories that’ll last at least until the next episode of American Ninja Warrior on NBC-2.

Or heck, maybe they’ll even go until Peter Busch’s hair moves on camera.

A 24-inch lady fish – the poor man’s tarpon – was the largest monster plucked during the competition, and a slew of consolation door prizes made winners of several others who’d had roughly the same luck with rod, reel and 20-pound test as me and my would-be Bill Dance.

I’m guessing the pelicans had a better go of it – minus the cookies & cream, of course.

And when next year’s event comes around, we’re casting from LeBron’s boat.

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