Accessibility Link Accessibility compliant site
Menu

TripAdvisor and ‘Tween Waters Island Resort & Spa

DID YOU KNOW? TripAdvisor is a huge source or referrals for reservations for many hotels, but most people don’t leave a review, and many only leave reviews if they’ve had a negative experience.

I recently found out that ‘Tween Waters actually examines every review and when there are positive reviews or specific mentions of staff, they share those reviews with staff. They read every review and even respond to most — negative or positive.

Due to the nature of reviews these days, the resort takes TripAdvisor into large consideration when making decisions about the future of the resort. When they receive comments on individual updates to rooms, they respond immediately with the maintenance staff. When they received positive feedback on deals, promotions, renovations, or even staff actions and reactions, they also then utilize those to make new policies and standards for their staff training.

What I’ve noticed most about TripAdvisor is that they are constantly changing the way they evaluate and rank hotels. Currently, when search results are displayed, TripAdvisor shows first hotels with the best value. But ‘Tween Waters doesn’t rank high in value, because they do not often integrate their rates into TripAdvisor (it’s best to book direct with ‘Tween Waters). Therefore, they aren’t going to appear under “value” rankings, because they have no value (rate) associated with them. This is a flaw in the TripAdvisor system that causes the resort to lose out on potential customers like you, because they aren’t aware of how the data is being pulled. It’s imperative to be an educated consumer, but even educated consumers wouldn’t know why ‘Tween Waters isn’t listed under best value without knowing these ins and outs.

So if you love our little slice of paradise, and have stayed with the resort recently, then you’ll want to make sure to leave your positive and constructive feedback, so that not only are your ideas and feedback considered for the future, but also so that the resort has a future to speak of. They’re depending on you!

Facebooktwittergoogle_plusredditpinterestlinkedinmail

Booking, Dining, Amenities & More — It’s All Here

What does ‘Tween Waters Island Resort & Spa have to offer that other resorts in the area do not? From VIP Book direct benefits, to no resort fees, to on-site dining, boating, spa and more, “It’s All Here.”

When you book direct with ‘Tween Waters, you are guaranteed the lowest rate out there! Find a lower rate? Give us the details and we’ll match that rate, because we guarantee that what you find on our site and with our reservationists is the absolute best we’re offering. So when you’re booking your next vacation, we’re the one stop shop, because, “It’s All Here.”

And making your reservation isn’t the only way that ‘Tween Waters Island Resort & Spa is your one stop shop. From bike rentals to boat rentals, spa to dining, Serenity Pool to hopping Oasis Pool Bar, there’s no shortage of things to do while on vacation, and no reason to leave the resort — because, yep, “It’s All Here.”

And while you’re taking advantage of everything ‘Tween Waters has to offer, you’ll enjoy the resort’s policy on resort fees — there’s isn’t one! Unlike some resorts and hotels in the area that charge you for the convenience of the amenities all in one location, ‘Tween Waters doesn’t charge a resort fee.

From booking, to vacationing, to enjoying all the resort has to offer, you’ll find it all at ‘Tween Waters Island Resort & Spa, because “It’s All Here.”

Facebooktwittergoogle_plusredditpinterestlinkedinmail

5 Reasons Why the Tree Lighting at ‘Tween Waters is Pure Magic

Holiday Tree Lighting

It’s the most magical time of year, and while Northerners think they have the upper hand on the holidays with all of that snow and roaring fireplaces, you’ll be surprised to learn that the Tree Lighting ceremony at ‘Tween Waters has all that, a little more! As a true northerner transplant (originally from Wisconsin), I can confidently say there’s nothing quite as magical as the Tree Lighting ceremony on Captiva. Here’s why:

*Snow. I’m leading off with the big one, because yes, there’s snow on Captiva and you can find it only at ‘Tween Waters. With a giant snow machine sending out the fluffy white stuff, you can celebrate in your shorts, while enjoying this Christmas miracle.

*Food. For the first time ever, you can get the VIP treatment by joining ‘Tween Waters in the Wakefield Room and watch the show from the balcony. It includes a family style Italian Buffet and family seating, for just $37/adult and $18/child. That’s a steal, for the best seats in the house! If you aren’t interested in the VIP treatment, you can also enjoy a meal in the Crow’s Nest (special menu) or grab a hot dog and chips, or burger and chips, at the outdoor event!

November 23, 2018 | The fun begins around dusk | FREE to all | Arrive early to secure parking | Call for Wakefield VIP Dining! 800-223-5865 

*Music. Not only is CJ the DJ rocking it poolside all afternoon, and part of the evening, but the Gatlins are returning to Captiva for some live music performances starting at 8:30PM in the Crow’s Nest. During the lighting ceremony, there is a music and lights show, and some live caroling, which is my favorite ode to the traditional holiday spirit.

*Lights. With 100,000 twinkling lights, all played and synchronized to the holiday music, the light show is by far the most magical moment of the night. From candy cane palm tree tunnel, to Rudolph leading Santa’s sleigh, there is no other holiday display like it in, dare I say it, the world. Without any street lights on Captiva, this display is made extra special because it truly lights up the night and can be seen from the beach and beyond.

*Fireworks. The lights are shining brightly everywhere (says Mariah Carey), the music is playing, you’re cuddled up with your loved ones, and then the sky bursts into light. This is pure magic.

If you can’t make the lighting ceremony, you won’t miss all of the fun. The property stays lit until after the new year, and you can walk the property to see all of the beautiful lights. Be sure to stay midweek Sunday to Thursday in December to receive 50% off guestrooms, studios and one-bedroom suites too!

Facebooktwittergoogle_plusredditpinterestlinkedinmail
Top